Return, Refund and Cancellation Policy
1. IN SHORT
We make several different kinds of products, and one return rule can’t fairly cover all of them.
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Ready stock and catalogue products — you can return or exchange them within 7 days if you change your mind (individual customers only).
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Made-to-order and customised products — these are made specially for you, so they can’t be returned for a change of mind. You can cancel before we start work.
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Anything faulty, wrong, or damaged in transit — we’ll fix, replace, or refund it, whatever the product type.
The rest of this policy explains the details. It works alongside our Terms & Conditions, Shipping Policy, and Disclaimer.
Nothing here takes away the rights you have under the Consumer Protection Act, 2019 or the Sale of Goods Act, 1930 if a product is genuinely faulty.
2. WHICH CATEGORY IS YOUR ORDER?
The category is shown on the product page, quote, or proforma invoice. If you’re not sure, please ask us before you pay.
Type
Examples
Can you return it if you change your mind?
A
Ready stock — standard catalogue items we keep in stock
Décor pieces, lifestyle products, corporate gifts, standard wall art, garden art in stock sizes
Yes — 7 days, individual customers only
B
Catalogue / batch-made — catalogue designs made in batches
Collection pieces, limited editions, standard panels and screens
Yes — 7 days, individual customers only
C
Made-to-order — a standard design made in the size, material, or finish you chose
A catalogue screen in a non-standard size; a standard sculpture in brass instead of steel
No — but you can cancel before we start
D
Customised / bespoke — made to your artwork, text, or measurements
Monograms, personalised nameplates, memorial plaques, company logos, reception branding, custom sculptures
No — only if there’s a fault
E
Bulk, OEM, and project orders — wholesale, dealer, OEM, and project work
Hotel décor, retail rollouts, OEM components, architectural installations
No — see Section 10