Terms & Conditions
1. WHAT THESE TERMS ARE
These are the rules for using our website and buying from us. They apply whether you’re buying a single décor piece or commissioning a building-scale installation.
Please read them. If anything is unclear, ask us at houseofmetals@gmail.com before you order — we’d much rather explain something in advance than argue about it later.
These terms work together with our Privacy Policy, Return, Refund, Exchange & Cancellation Policy, Shipping Policy, Cookie Policy, and Disclaimer. All of them are part of your agreement with us.
2. WORDS WE USE
Word
What we mean
We / us / our / the Company
House of Metals, registered office at D-5, Site-A, Industrial Area, Mathura, Uttar Pradesh, 281004, factory at D-5, Site-A, Industrial Area, Mathura, Uttar Pradesh, 281004, GSTIN: 09FYGPS7054M1ZI, CIN [CIN (if applicable)]
You / your / the Customer
The person or business placing the order
Individual customer
Someone buying for their home, personal use, or as a gift — a “consumer” under Indian consumer law
Business customer
Anyone buying for business or a project — architects, designers, contractors, builders, developers, hotels, restaurants, retail chains, corporate offices, dealers, distributors, OEM clients, institutions, government bodies, and export buyers
Goods
The products we supply
Services
Design, CAD drawings, 3D views, engineering, cutting, fabrication, welding, finishing, coating, packing, logistics, installation, bulk and OEM manufacturing, and export supply
Ready stock product
A standard catalogue item we hold in stock
Made-to-order product
A standard design made after you order, in the size, material, or finish you choose
Custom order
Made to your artwork, text, measurements, or specification
Bulk order
Several units of the same product — wholesale, dealer, distributor, or OEM
Project order
Project-based supply, with or without installation, against a purchase order or work order
Quotation
Our written price and scope for a job
Order
Your request to buy, placed online, by accepting a quote, by purchase order, or by paying an advance
Approved drawing
The drawing, proof, rendering, or sample you have approved, which we then manufacture from
Your content
Artwork, logos, photos, fonts, CAD files, drawings, measurements, text, and reviews you give us
The website
Throughout, “in writing” includes email and WhatsApp messages from a number linked to your order. “Working days” exclude Sundays and public holidays at [Jurisdiction: Mathura, Uttar Pradesh].